Shipping Policy for HEYDUDLY

At HEYDUDLY, we’re committed to getting your order to you as smoothly and efficiently as possible. Below is everything you need to know about our shipping process, from order processing to delivery.

1. Order Processing Time

After you place an order, our team works quickly to prepare it for shipment. Most orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order is placed, followed by a separate shipment notification with tracking details once it leaves our warehouse.

Please note: During peak seasons (such as holidays or sales events), processing times may be slightly extended, but we’ll always aim to meet the 1–3 day window.

2. Delivery Timeframe

Once your order is shipped, delivery times are estimated to be 6–12 business days to most destinations worldwide. This timeline applies to all locations, whether domestic or international, and accounts for standard shipping procedures, including customs clearance (for international orders).

  • Delivery times are estimates, not guarantees. Factors like local postal delays, customs processing, or extreme weather may occasionally extend delivery beyond the 6–12 day window.
  • You can track your shipment using the tracking number provided in your shipment notification email.

3. Shipping Costs

We’re proud to offer free global shipping on all orders, with no minimum purchase required. This includes both domestic and international deliveries—no hidden fees or extra charges at checkout.

4. Shipping Destinations

We ship to most countries and regions worldwide. If your location is not eligible for delivery (a rare occurrence), you’ll be notified during checkout, and you won’t be able to complete your order.

5. Address Accuracy

It’s crucial to provide a complete and accurate shipping address during checkout, including street name, house/apartment number, city, postal code, and country.

  • HEYDUDLY is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • If an order is returned to us due to an invalid address, you may be required to pay additional shipping fees for re-delivery, or we can process a refund (minus any non-refundable costs, if applicable).

6. Customs and Import Duties

For international orders, customs duties, taxes, or other import fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or covered by our free shipping policy.

  • HEYDUDLY has no control over these fees, as they are determined by local customs regulations.
  • We recommend checking with your local customs office for details on potential charges before placing your order.

7. Lost or Damaged Shipments

If your shipment is marked as delivered but you haven’t received it, or if it arrives damaged, please contact our customer service team at [email protected] within 7 days of the estimated delivery date.

  • For lost shipments: We’ll work with the carrier to investigate. If the shipment is confirmed lost, we’ll arrange a replacement or full refund.
  • For damaged shipments: Provide photos of the damaged item and packaging, and we’ll assist with a replacement, repair, or refund.

8. Contact Us

If you have questions about your shipment—including tracking updates, delivery delays, or address changes—please reach out to our customer service team at [email protected]. We’re here to help ensure your order arrives safely and on time.

Last updated: July 27, 2025