Privacy Policy of HEYDUDLY

Your privacy is of utmost importance to us at HEYDUDLY. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information to provide you with a seamless shopping experience and improve our services:

  • Personal Identification Information: When you place an order, create an account, or contact our customer service, we may collect details such as your name, email address (e.g., the one you use to reach us at [email protected]), phone number, shipping address, and billing address.
  • Purchase and Transaction Information: This includes details of your orders, such as the products you buy, payment method (we do not store full credit card details; this is handled by secure third-party payment processors), order history, and delivery status.
  • Website Usage Information: Through cookies and similar tracking technologies, we gather data about how you interact with our website. This may include your IP address, browser type, pages visited, time spent on the site, and the links you click. This information helps us understand user behavior and enhance our website’s functionality.
  • Communication Data: If you contact us via email, live chat, or other channels, we may keep a record of your messages, inquiries, and our responses to better assist you.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

  • To Process and Fulfill Orders: We need your shipping and payment details to process your purchases, arrange delivery, and send you order confirmations and tracking information.
  • To Provide Customer Support: Your contact information and communication history allow us to respond to your questions, resolve issues, and offer assistance (e.g., regarding sizing, returns, or product details).
  • To Improve Our Services: By analyzing website usage data and purchase patterns, we can optimize our website design, product offerings, and marketing strategies to better meet your needs.
  • To Send Updates and Offers: With your consent, we may send you promotional emails about new products, special discounts, or exclusive offers. You can unsubscribe from these communications at any time using the link provided in the emails.
  • To Ensure Security: We use information to detect and prevent fraud, protect our website and users from unauthorized activities, and comply with legal obligations.

3. How We Protect Your Information

We take rigorous measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Secure Storage: Your data is stored on secure servers with industry-standard encryption protocols. Access to this information is restricted to authorized personnel who are trained to handle data securely.
  • Third-Party Payment Processors: We partner with trusted third-party payment processors to handle payment transactions. These processors adhere to strict security standards, and we do not store your full credit card or banking details on our servers.
  • Regular Security Checks: We conduct regular security audits and updates to our systems to address potential vulnerabilities and ensure the ongoing protection of your information.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted partners in the following circumstances:

  • Service Providers: We may share necessary information with third-party companies that assist us in operating our business, such as shipping carriers (to deliver your orders) and payment processors (to handle transactions). These partners are obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law, court order, or to protect our legitimate business interests, such as investigating fraud or complying with regulatory obligations.

5. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you or ask to correct any inaccuracies. This can be done by contacting us at [email protected].
  • Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the email or by contacting our customer service.
  • Data Deletion: In certain cases, you may request the deletion of your personal information, subject to legal or operational requirements (e.g., retaining order records for tax purposes).

6. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to enhance your browsing experience. Cookies help us remember your preferences (e.g., language settings) and track website usage. You can adjust your browser settings to block cookies, but this may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “last updated” date will be revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected]. Our customer service team will respond to you promptly.

Last updated: July 27, 2025