Terms of Purchase for HEYDUDLY

By placing an order with HEYDUDLY, you agree to the following Terms of Purchase. These terms govern the sale of products from our website, including order placement, payment, shipping, returns, and refunds. Please review them carefully before making a purchase.

1. Order Placement and Acceptance

  • All orders are subject to availability. When you place an order through our website, you submit a request to purchase the selected products. We reserve the right to accept or decline your order (e.g., in cases of product unavailability, pricing errors, or suspected fraud).
  • You will receive an order confirmation email shortly after placing your order, which includes details such as your order number, items purchased, and total amount. This confirmation does not constitute final acceptance—we will send a separate “shipment notification” once your order has been processed and dispatched.

2. Payment Terms

  • Currency: All prices on our website are displayed in USD (United States Dollars), and all payments must be made in USD.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as indicated at checkout.
  • Payment Security: Your payment information is processed by trusted third-party payment processors, which use industry-standard encryption to protect your data. HEYDUDLY does not store full credit card details.
  • Price Accuracy: We strive to ensure all prices are accurate, but in the event of a pricing error, we may cancel the order and notify you. You will not be charged for the incorrect price.

3. Shipping Policy

  • Processing Time: Orders are typically processed and shipped within 1–3 business days from the date of order confirmation (excluding weekends and holidays).
  • Delivery Time: Once shipped, delivery is estimated to take 6–12 business days to most destinations worldwide. This timeframe is an estimate and may be affected by factors such as customs processing or local postal delays.
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: A tracking number will be provided in your shipment notification email, allowing you to monitor the progress of your delivery.
  • Delivery Responsibility: Risk of loss or damage to products transfers to you once the shipment is delivered to the address provided in your order. Please ensure your shipping address is accurate—HEYDUDLY is not responsible for orders delivered to incorrect addresses due to customer error.

4. Returns Policy

  • Eligibility: You may return any unused, unworn, and undamaged products for a refund within 60 days of the delivery date. Products must be returned in their original packaging, with all tags and accessories intact.
  • Return Process: To initiate a return:
  1. Contact our customer service at [email protected] with your order number and reason for return.
  2. We will provide you with a return authorization number and instructions for shipping the item back to us.
  3. Return shipments must include the return authorization number to be processed.
  • Return Shipping: You are responsible for the cost of returning products to us, unless the return is due to a defect or error on our part (e.g., wrong size shipped).

5. Refund Policy

  • Refund Processing: Once we receive and inspect your returned item (and confirm it meets our return criteria), we will initiate a refund to your original payment method within 5–10 business days.
  • Refund Amount: Refunds will be issued for the full purchase price of the returned item(s) in USD. Shipping costs (if applicable—though we offer free shipping, this excludes return shipping you may incur) are non-refundable unless the return is due to our error.
  • Delays: Refund timelines may vary based on your payment provider or bank. If you do not receive your refund within the specified timeframe, contact us at [email protected] for assistance.

6. Product Availability and Changes

  • Product descriptions, images, and specifications are provided for informational purposes. We make every effort to ensure accuracy, but minor variations (e.g., color shades due to screen settings) may occur.
  • We reserve the right to discontinue products or modify specifications at any time without prior notice. If a product is discontinued after your order is placed, we will notify you and offer a refund or alternative product.

7. Limitation of Liability

  • HEYDUDLY shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products (e.g., delays in delivery, dissatisfaction with product fit). Our liability is limited to the purchase price of the product(s) in question.

8. Changes to Terms

We may update these Terms of Purchase from time to time. The most current version will be posted on our website, with the “last updated” date revised accordingly. Your continued use of our website and placement of orders after changes are posted constitutes acceptance of the updated terms.

9. Contact Us

If you have questions about these Terms of Purchase, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 2 business days.

Last updated: July 27, 2025